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What can you do if an order does not arrive in HaydiGO? (Marketplace sales order tool)
Marketplace Salesorder Tool
It can sometimes happen that something is not processed, then you have to use our Marketplace Sales order tool.
Navigate to your sales order overview
Log in to your HaydiGO account.
Within your portal, navigate on the left to ‘sell orders’.
Click on action and then on MarketPlace Salesorder Tool
Then select your webshop, enter the order number, perform a check and fix the order. Check whether your order can be seen in the system after 10 minutes.
– Product not found: First create a product and add it to the product list and use the MPS tool again and press fix.