{"id":244234,"date":"2021-12-20T16:14:34","date_gmt":"2021-12-20T16:14:34","guid":{"rendered":"https:\/\/test1-multi-marketeer.nl\/support\/getting-started-with-your-new-haydigo-account\/"},"modified":"2022-03-17T13:02:12","modified_gmt":"2022-03-17T13:02:12","slug":"getting-started-with-your-new-haydigo-account","status":"publish","type":"support","link":"https:\/\/haydigo.com\/en\/support\/getting-started-with-your-new-haydigo-account\/","title":{"rendered":"Getting started with your new HaydiGO Account"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/haydigo.com\/wp-content\/uploads\/2021\/09\/support-page-head-bg.png&#8221; background_size=&#8221;contain&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;100%&#8221; min_height=&#8221;436px&#8221; height=&#8221;263px&#8221; custom_margin=&#8221;-92px||65px||false|false&#8221; custom_padding=&#8221;|1vw|0px|1vw|false|true&#8221; custom_padding_tablet=&#8221;|10px||10px|false|false&#8221; custom_padding_phone=&#8221;|10px||10px|false|true&#8221; background_last_edited=&#8221;on|phone&#8221; background_size_phone=&#8221;initial&#8221; background_position_phone=&#8221;bottom_right&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.11.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;5.2vw||5.2vw||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;70px||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.10.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Poppins||||||||&#8221; text_text_color=&#8221;#ff8973&#8243; text_font_size=&#8221;1.3vw&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-34px||15px||false|false&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"page-subtitle\">HaydiGO Support Center<\/div>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Poppins||||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#58488A&#8221; header_font_size=&#8221;2vw&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; header_font_size_tablet=&#8221;28px&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">How can we help you?<\/h2>\n<p>[\/et_pb_text][et_pb_search placeholder=&#8221;Describe your problem&#8221; button_color=&#8221;gcid-d1bbaad6-8cff-412e-a9e0-bbc9d73cdbf5&#8243; placeholder_color=&#8221;#c4c4c4&#8243; placeholder_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; form_field_background_color=&#8221;#FFFFFF&#8221; button_font=&#8221;Poppins|600|||||||&#8221; button_text_color=&#8221;#FFFFFF&#8221; form_field_font=&#8221;Poppins||||||||&#8221; background_color=&#8221;#e9efff&#8221; width=&#8221;100%&#8221; max_width=&#8221;48%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;85%&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; min_height_tablet=&#8221;&#8221; min_height_phone=&#8221;&#8221; min_height_last_edited=&#8221;on|desktop&#8221; height_tablet=&#8221;24px&#8221; height_phone=&#8221;24px&#8221; height_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;17px||||false|false&#8221; animation_style=&#8221;slide&#8221; custom_css_button=&#8221;width: 100px;||border-radius: 6px;||&#8221; border_radii=&#8221;on|6px|6px|6px|6px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{%22gcid-d1bbaad6-8cff-412e-a9e0-bbc9d73cdbf5%22:%91%22button_color%22%93}&#8221;][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;132.1px&#8221; custom_margin=&#8221;-50px|||||&#8221; custom_padding=&#8221;0px||6px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-18px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#58488a&#8221; header_font_size=&#8221;50px&#8221; header_2_text_color=&#8221;#58488a&#8221; header_2_font_size=&#8221;45px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Getting started with your new HaydiGO account<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;6px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;25px&#8221; custom_margin=&#8221;||10px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Welcome to HaydiGO!<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.6em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"margin: 0cm;\">In this manual we explain how to get started in HaydiGO. On this page we will direct you to all manuals to set up your account and webshops. <span>At HaydiGO we know very well that no two companies are the same and that everyone has their own business processes. That is why we not only show how our software works, but we also like to think along.<\/span><\/p>\n<p style=\"margin: 0cm;\">As soon as we have created a HaydiGO account for you, we will start setting up your HaydiGO environment. We set up a number of things for you before, so that the onboarding process goes faster and you can start as soon as possible.<\/p>\n<p style=\"margin: 0cm;\">The things we set up are the following:<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;80%&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;1px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/haydigo.com\/en\/support\/what-are-attributes\/&#8221; button_text=&#8221;Attributes&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;0.9vw&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ff8974&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;35px&#8221; button_font=&#8221;Poppins|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px||20px||false|false&#8221; custom_padding=&#8221;12px|35px|12px|35px|false|false&#8221; button_text_size_tablet=&#8221;12px&#8221; button_text_size_phone=&#8221;12px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/haydigo.com\/en\/support\/productfamily\/&#8221; button_text=&#8221;Product families&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;0.9vw&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ff8974&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;35px&#8221; button_font=&#8221;Poppins|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px||20px||false|false&#8221; custom_padding=&#8221;12px|35px|12px|35px|false|false&#8221; button_text_size_tablet=&#8221;12px&#8221; button_text_size_phone=&#8221;12px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; 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_builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/haydigo.com\/en\/support\/add-or-edit-print-templates\/&#8221; button_text=&#8221;print templates&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;0.9vw&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ff8974&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;35px&#8221; button_font=&#8221;Poppins|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px||20px||false|false&#8221; custom_padding=&#8221;12px|35px|12px|35px|false|false&#8221; button_text_size_tablet=&#8221;12px&#8221; button_text_size_phone=&#8221;12px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/haydigo.com\/en\/support\/roles-and-permissions\/&#8221; button_text=&#8221;Roles &amp; permissions&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;0.9vw&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ff8974&#8243; button_border_width=&#8221;0px&#8221; button_border_radius=&#8221;35px&#8221; button_font=&#8221;Poppins|600|||||||&#8221; button_use_icon=&#8221;off&#8221; custom_margin=&#8221;40px||20px||false|false&#8221; custom_padding=&#8221;12px|35px|12px|35px|false|false&#8221; hover_enabled=&#8221;0&#8243; button_text_size_tablet=&#8221;12px&#8221; button_text_size_phone=&#8221;12px&#8221; button_text_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; button_bg_color__hover_enabled=&#8221;on|hover&#8221; button_bg_color__hover=&#8221;#000000&#8243; button_bg_enable_color__hover=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.14.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.14.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.8&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>After we have completed the above settings, we will send you your login details as soon as possible and you can log in in your own environment. Now it&#8217;s time to get started yourself.<\/p>\n<h2>To-do list step by step:<\/h2>\n<p>(click on the topic to go to the explanation)<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/printer-install-in-haydigo\/\"><strong>Add\/Install Printer<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/add-or-edit-print-templates\/\"><strong>Change\/check print templates<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/how-to-create-a-productlist\/\"><strong>Create product list(s)<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support_category\/connect-marketplaces\/\"><strong>Link sales platform<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support_category\/connect-shipping-method\/\"><strong>Add parcel services<\/strong><\/a><strong><a href=\"https:\/\/haydigo.com\/en\/support\/import-data-into-haydigo\/\"><\/a><\/strong><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/how-i-add-a-warehouse-and-where-can-i-manage-it\/\"><strong>Set up warehouse<\/strong><\/a><\/li>\n<li><strong><a href=\"https:\/\/haydigo.com\/en\/support\/import-data-into-haydigo\/\">Import locations and stocks<\/a> (after the marketplace is linked)<\/strong><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/add-new-user\/\"><strong>Create users<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/how-do-i-enter-return-reasons-in-haydigo\/\"><strong>Specify return reasons<\/strong><\/a><\/li>\n<li><a href=\"https:\/\/haydigo.com\/en\/support\/add-or-change-email-templates\/\"><strong>Change\/check email templates<\/strong><\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-27px|auto||auto||&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; header_3_font_size=&#8221;25px&#8221; custom_margin=&#8221;||10px|||&#8221; custom_padding=&#8221;1px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Onboarding meeting<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; text_line_height=&#8221;1.6em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you have completed the above topics, please contact your contact person and we will check whether all settings are correct. The next step is to schedule the <strong>onboarding meeting<\/strong> . Your contact person will send you available data about this. Before the meeting takes place, it is important that you read the instructions below carefully and watch the explainer videos carefully. Write down any questions and\/or comments that can be addressed during the meeting. It concerns the following instructions:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>How do you process orders within HaydiGO?<\/strong><\/li>\n<li><strong>How do you process returns within HaydiGO?<\/strong><\/li>\n<li><strong>How do you book stocks in HaydiGO?<\/strong><\/li>\n<li><strong>What can you do if an order does not come in properly in HaydiGO?<\/strong><\/li>\n<li><strong>How do you add a new customer as a fulfillment company?<\/strong><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;1px||9px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;https:\/\/haydigo.com\/nl\/ondersteuning\/&#8221; button_text=&#8221;Back to support&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.13.1&#8243; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;20px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#ff8973&#8243; button_border_radius=&#8221;21px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":""},"support_category":[112],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.7 (Yoast SEO v19.14) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HaydiGO | Support | Getting started with your new HaydiGO account<\/title>\n<meta name=\"description\" content=\"Support article about the first steps of your new HaydiGO account. 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