{"id":242641,"date":"2021-11-27T14:15:09","date_gmt":"2021-11-27T14:15:09","guid":{"rendered":"https:\/\/test1-multi-marketeer.nl\/?p=242641"},"modified":"2022-02-25T14:40:12","modified_gmt":"2022-02-25T14:40:12","slug":"marketplace-salesorder-tool","status":"publish","type":"support","link":"https:\/\/haydigo.com\/en\/support\/marketplace-salesorder-tool\/","title":{"rendered":"What can you do if an order is not (completely) received? (Marketplace salesorder tool)"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” disabled_on=”on|off|off” _builder_version=”4.13.1″ _module_preset=”default” background_image=”https:\/\/haydigo.com\/wp-content\/uploads\/2021\/09\/support-page-head-bg.png” background_size=”contain” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”100%” min_height=”436px” height=”263px” custom_margin=”-92px||65px||false|false” custom_padding=”|9vw||9vw|false|true” custom_padding_tablet=”|10px||10px|false|false” custom_padding_phone=”|10px||10px|false|true” background_last_edited=”on|phone” background_size_phone=”initial” background_position_phone=”bottom_right” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.11.1″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”100%” module_alignment=”center” custom_padding=”5.2vw||5.2vw||true|false” custom_padding_tablet=”” custom_padding_phone=”70px||50px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_font=”Poppins||||||||” text_text_color=”#ff8973″ text_font_size=”1.3vw” text_orientation=”center” custom_margin=”-34px||15px||false|false” text_font_size_tablet=”18px” text_font_size_phone=”18px” text_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

HaydiGO Support Center<\/p>\n

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How can we help you?<\/span><\/h2>\n

[\/et_pb_text][et_pb_search placeholder=”Describe your problem” button_color=”gcid-d1bbaad6-8cff-412e-a9e0-bbc9d73cdbf5″ placeholder_color=”#c4c4c4″ placeholder_last_edited=”off|desktop” _builder_version=”4.13.1″ _module_preset=”default” form_field_background_color=”#FFFFFF” button_font=”Poppins|600|||||||” button_text_color=”#FFFFFF” form_field_font=”Poppins||||||||” background_color=”#e9efff” width=”100%” max_width=”48%” max_width_tablet=”80%” max_width_phone=”85%” max_width_last_edited=”on|phone” module_alignment=”center” min_height_tablet=”” min_height_phone=”” min_height_last_edited=”on|desktop” height_tablet=”24px” height_phone=”24px” height_last_edited=”on|desktop” custom_margin=”17px||||false|false” animation_style=”slide” custom_css_button=”width: 100px;||border-radius: 6px;||” border_radii=”on|6px|6px|6px|6px” border_width_all=”0px” global_colors_info=”{%22gcid-d1bbaad6-8cff-412e-a9e0-bbc9d73cdbf5%22:%91%22button_color%22%93}”][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.13.1″ _module_preset=”default” min_height=”132.1px” custom_margin=”-50px|||||” custom_padding=”0px||6px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” custom_margin=”-18px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” header_text_color=”#58488a” header_font_size=”50px” header_2_text_color=”#58488a” header_2_font_size=”45px” global_colors_info=”{}”]<\/p>\n

What can you do if an order does not arrive in HaydiGO?\u00a0(Marketplace sales order tool)<\/span><\/b><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.13.1″ _module_preset=”default” custom_padding=”6px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.1″ _module_preset=”default” header_3_font_size=”25px” custom_margin=”||10px|||” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}”]<\/p>\n

Marketplace Salesorder Tool<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.14.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

It can sometimes happen that something is not processed, then you have to use our Marketplace Sales order tool.<\/p>\n

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Navigate to your sales order overview<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,3_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/haydigo.com\/wp-content\/uploads\/2021\/11\/Schermafbeelding-2021-11-17-om-15.24.23.png” alt=”HaydiGO sales orders click” title_text=”HaydiGO sales orders click” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”3_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_line_height=”1.6em” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n

Log in to your HaydiGO account.<\/p>\n

Within your portal, navigate on the left to ‘sell orders’.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.13.1″ _module_preset=”default” text_line_height=”1.6em” global_colors_info=”{}”]<\/p>\n

Click on action and then on MarketPlace Salesorder Tool<\/p>\n

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Then select your webshop, enter the order number, perform a check and fix the order. Check whether your order can be seen in the system after 10 minutes.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/haydigo.com\/wp-content\/uploads\/2021\/11\/Schermafbeelding-2021-11-22-om-15.41.56.png” alt=”HaydiGO marketplace salesorder tool popup” title_text=”HaydiGO marketplace salesorder tool popup” _builder_version=”4.13.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.14.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.14.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Common errors:<\/p>\n

– Product not found: First create a product and add it to the product list and use the MPS tool again and press fix.<\/p>\n

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